Privacy Policy
Pong A Long.com collects only the information that we need to process your order
and to allow you to use the community forums. Never will your information be share,
rent, lend, or sell this information to anyone, unless you specifically opt-in to
receive other information. Pong A Long will set cookies on your computer only to
allow you to buy and interact with the site. These cookies will allow us to remember
you and keep an accurate representation of the objects that have been added to your
cart.
This policy carries through to all other sites that are operated by Pong A Long
including microsites and/or landing pages. For any other questions regarding privacy
please email
contact@pongalong.com.
Personal Disclosure
To the extent required by applicable law, whenever Pong A Long collects personal
information Pong A Long will:
- provide timely and appropriate notice to you about its data practices including
updates or modifications to any privacy statements;
- collect, use, disclose and transfer your personal information for the intent that
it was collected
- implement steps to ensure that your personal information is reliable for its intended
use, accurate, and kept up-to-date;
"Phishing" and Identity Theft
Pong A Long will never send you an email asking you to send us personal, financial,
or credit card information. If you receive such an email, DO NOT RESPOND . It did
not originate from Pong A Long and it would be someone "phishing" or searching for
your information. Sometimes, these emails may look like official Pong A Long communications
and may ask you to provide this information to "confirm your account." These so-called
"phishing" expeditions are usually attempts to steal your identity and defraud you.
Please forward it to
contact@pongalong.com
so we can take appropriate action.
Security of Personal Information
Your personal information will generally be stored in Pong A Long's secure databases.
Pong A Long takes great security steps to ensure that your information remains safe.
Secure Socket Layers (SSL) encrypt any incoming data to ensure safety, and confidentiality
in your information. Please note the SSL logo and the fact the site is secure, along
with the lock that will appear upon entering the homepage. The https:// also indicates
that this is a secure website, and please do not ever enter any information on the
web unless it is safe and secure like the Pong a Long site.
While more than adequate security measures are in place, Pong A Long will not be
responsible for breaches of security beyond our reasonable control.
Shipping
All Pong A Long orders will be shipped within 1 business day of order unless noted
otherwise. Please note that Pong A Long does not ship to P.O. boxes unless special
shipping has been worked out. Holidays are not considered business days.
Return Policy
We offer a 30 day Exchange Guarantee on every product we offer. Please call customer
service at 716-312-2698, in advance to obtain an RMA number (Return Merchandise
Authorization) within 30 days of purchase date.
Return merchandise with RMA number to:
PongALong.com
(print RMA number Here)
434 Parkside Ave
Buffalo, NY 14216
We will only accept returns for an exchange of the same item. No Cash Refunds. Please
feel free to contact us by e-mail with any questions or concerns.
contact@pongalong.com
NOTE: Returns sent with no RMA number, or mailed to the call center will be returned
to sender.
Warranty Policy
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping
back to the customer. All replacement/repaired products are shipped UPS Ground unless
a rush is requested. The cost of such a shipping upgrade is to be paid by the customer
prior to shipment.
Warranty Procedure
We suggest you contact our tech support team first by posting a question in our
Help Desk to determine whether the item is indeed defective before shipping. Then
make an online return merchandise authorization (RMA) request. See Return Policy
for more details.
30-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard
30-Day warranty from time of purchase against defects due to manufacturing or failure.
Warranty does not include superficial damage or any use of the product that does
not fall into the designed use of the product as intended by the manufacturer.
Please e-mail any questions to
contact@pongalong.com
Children and Parents
PongALong.com is not intended for persons under 13 years of age. Pong A Long does
not knowingly solicit or collect personal information from or about children in
any way shape or form.
Changes to this Policy and our Privacy Statements
Pong A Long reserves the right to update or modify this Policy, at any time and
without prior notice, by posting the revised version of this Policy. If we modify
this Policy or any Privacy Statement, the modifications will only apply to the personal
information we collect after we have posted the revised Policy or Privacy Statement.
Revised: May 15th 2008